We built our service with our customers in mind. Providing an easy and effortless experience is our number one priority. Our customer service team is always available to help with any questions you have or issues that may arise.

Please use the following guidelines to determine if you’re eligible for a return or replacement.

Print Now Apparel will assume responsibility for:

  • Off-center or incorrect placement of print designs.
  • Products printed with the wrong image.
  • Items that are shipped incorrectly – i.e. we send the wrong size, color, or type of apparel.

We are not responsible for:

  • Customers who ordered the wrong size or the size ordered didn’t fit as expected.
  • Customers who select the wrong image for printing.
  • Artwork-related issues. To avoid low-quality prints, please follow our resolution (DPI), print size, and image requirements.
  • Customers who provide an incorrect shipping address. We are happy to reship packages returned to our facility, but the customer must cover the added shipment costs.
Submitting a Replace Request

Did we make a mistake? Our apologies! We’re only human, and that means sometimes we fumble the ball. Your satisfaction is extremely important to us. Please follow the below instructions to submit an exchange request.

  1. Snap a photo that accurately portrays the error. If the issue involves the print size, please use a ruler or tape measurer to depict the item’s dimensions.
  2. Email the photo(s) to info@printnowapparel.com using the subject line: “Replacement Request.” In addition to the image(s), please include a description of the issue, your order number, and the specific design with the issue (for orders with multiple designs).

Once submitted, our support team will reach out with a response within 2 to 3 business days.

Please note, all return requests must be made within 15 days of receiving your order.